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F.A.Q

is you system extremly secure?
Yes, all our connections are encrypted in 256 bits.

will you have acces to my files even when the connection will ben ended?
As soon as you close the remote help software, we will have no more access to your computer and to re-connect again, we will need your new code of identification.

what are the positive points in your method of working?
Contrary to several companies of debugging, we are not installing software on your system.

are you doing maintenance on all operational systems?
For the moment, we dedicate ourselves more to the Microsoft systems. Systems like: Microsoft Windows 95, 98, ME, NT, 2000, XP, 2003 and Vista. Also server like MsServer on 2000 / 2003 / 2008.

how long can take a debugging?
We cannot make an estimation, because every computer has it's own problem.

can i have my computer repaired even if i do not live in canada?
Yes, you only have to possess a high-speed Internet connection.

if i have a telephone connection, is it possible to make bussiness with you?
Yes, but it is not advised, because the service can be very long.